1. Acceptance of Terms
By accessing or using Enzilo ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Service.
2. Description of Service
Enzilo is a task management platform for small business owners in India and the UAE. The Service allows managers to assign tasks by voice or in the app, with employees receiving and responding on WhatsApp. Enzilo may include:
- Voice-activated task assignment via AI processing
- WhatsApp message delivery using the Meta Business API
- A manager-facing mobile app (iOS and Android)
- An employee-facing web dashboard
- Task tracking, reminders and reporting features
3. User Accounts and Eligibility
You must be at least 18 years old and a registered business owner or authorised representative to create an account. You are responsible for maintaining the confidentiality of your account credentials and all activity that occurs under your account.
4. Subscription and Payments
Enzilo is offered on a subscription basis. The plans available are shown in the app at the time you subscribe. All payments are processed securely. Subscription fees are billed monthly in advance. Prices are inclusive of applicable taxes unless stated otherwise.
5. WhatsApp Usage and Compliance
Enzilo uses the Meta WhatsApp Business Cloud API to deliver messages. By using the Service, you agree to comply with WhatsApp's Business Policy and Commerce Policy. You must not use Enzilo to send spam, unsolicited messages or content that violates Meta's policies.
Message delivery is subject to WhatsApp's platform policies and the recipient's consent. Enzilo is not liable for delivery failures caused by WhatsApp platform restrictions.
6. Acceptable Use
You agree not to use Enzilo to:
- Violate any applicable laws or regulations
- Harass, abuse or harm another person
- Transmit unsolicited bulk messages
- Reverse engineer, copy or resell the Service
- Attempt to gain unauthorised access to any part of the Service
7. Data and Privacy
We collect and process data as described in our Privacy Policy. Employee phone numbers and task data are stored securely on our servers hosted via Supabase. We do not sell your data to third parties. Voice recordings used for task extraction are processed by OpenAI Whisper and are not stored beyond the session.
8. Limitation of Liability
Enzilo shall not be liable for any indirect, incidental or consequential damages arising from the use of or inability to use the Service. Our total liability shall not exceed the amount paid by you in the three months preceding the claim.
9. Termination
Either party may terminate the subscription at any time. Upon termination, your access to the Service will cease at the end of the current billing period. We reserve the right to suspend or terminate accounts that violate these terms without prior notice.
10. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the revised terms.
11. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
12. Contact
For any questions regarding these Terms, email support@enzilo.com.