Refund Policy

Overview

We want you to be completely satisfied with Enzilo. This Refund Policy explains when and how refunds are issued for subscription payments made on the Enzilo platform.

1. Subscription Cancellation

You may cancel your Enzilo subscription at any time from your account settings. Upon cancellation:

• Your access to paid features will continue until the end of the current billing period
• You will not be charged for the next billing cycle
• No partial refunds are issued for unused days within an active billing period

2. Refund Eligibility

We evaluate refund requests on a case-by-case basis. The following guidelines apply:

3. How to Request a Refund

To request a refund, email us within the eligible period with the following details:

• Your registered email address
• Transaction ID or payment reference number
• Reason for the refund request

4. Refund Processing

Approved refunds will be processed within 7–10 business days. The refund will be credited to the original payment method used at the time of purchase. Processing times may vary depending on your bank or payment provider.

5. Plan Downgrades

If you downgrade from a higher plan to a lower plan mid-cycle, the difference in price will not be refunded for the current billing period. The lower plan pricing will apply from the next billing cycle.

6. Free Trial

Where a free trial is offered, no payment is taken during the trial period. If you choose not to continue after the trial, simply cancel before the trial ends — you will not be charged.

7. Contact Us

If you have any questions about our Refund Policy or wish to raise a dispute, please reach out: